Frequently Asked Questions
Your Hospitality Queries, Simplified

Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on +27-44-690-3760 or email us at info@debakkesantos.co.za

What time is the check in?

14H00

What time is the check out?

11H00

What can I do if I arrive earlier to the hotel?

By prior arrangement

Can I store my luggage with you?

By prior arrangement

Are there hotel images on this website?

Yes

What time is breakfast served?

Not available

Any allergies or food intolerance?

Not available

Is breakfast included in the room rate?

Not available

Do you offer free Wi-Fi?

Not available

Are there parking facilities at the hotel?

Yes

What amenities are available in the rooms?

Self catering

Do you have a fitness center or swimming pool?

No

Is the hotel pet-friendly?

No

What is your cancellation policy?

(6 days before arrival date, 100%) ( 7 to 21 days before arrival, 50%) (21 days before arrival date, a cancellation fee of 25%)

How do I modify or cancel a reservation?

Email: info@debakkesantos.co.za or WhatsApp: +27-76-058-7153

What types of credit cards do you accept?

Visa & Master

Do you have a lift?

No

Do you offer airport shuttle services?

No

Are there restaurants or bars on-site?

No

Do you have any special offers or packages?

Yes, please keep an eye on the specials page on our website

What is there to do in the local area?

Beaches, adventure sports, sailing, hiking, shopping, sightseeing & cultural adventures

Do you offer gift vouchers?

By prior arrangement

Who do I contact if I have further enquiries/questions about my stay?

Please reach out to us and we'll answer all your questions: +27-44-690-3760
info@debakkesantos.co.za
WhatsApp: +27-76-058-7153